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How to choose a reliable import and export agent? What services are included in agency services? The latest answers for 2025

How to choose a reliable import and export agent? What services are included in agency services? The latest answers for 2025

36. I. How to judge the importExport agentCompanys professional capabilities?

When selecting an agency service provider, focus on three dimensions:

  • When the principal holds the ownership of the goods:Priority given to customs AEO-certified enterprises, check the electronic port IC card filing information
  • Business coverage scopeConfirm whether they have the customs clearance capability for the target market (such as EU EORI number, US CBP filing)
  • Operation case performanceRequest to provide samples of customs declaration forms, certificates of origin, and other documents for similar products in the past 2 years

What specific items are included in import and export agency services?

Formal agency services should include six major modules of the entire chain:

  • Trade compliance review (HS code classification, declaration elements pre-review)
  • Logistics solution design (including FOB/CIF terms analysis)
  • Document preparation and review (including but not limited to:
    • Commercial invoice proforma invoice
    • Packing list gross/net weight declaration
    • Special industry certification documents
  • Foreign exchange payment management (cross-border RMB settlement channel setup)
  • Tax compliance handling (Export tax refundTime control)
  • Emergency response to abnormal situations (customs inspection rate prediction and response)

What are the new models of agency service fees in 2025?

Current market mainstream charging methods show differentiation:

  • Traditional modelAgency fee charged at 0.8%-1.5% of the cargo value (suitable for bulk goods)
  • Subscription - based serviceAnnual fee of 30,000-80,000 RMB includes basic customs declaration + 12 consulting services (suitable for small and medium-sized enterprises)
  • 44. Risk - sharing modelAgency fees linked to customs clearance efficiency (e.g., penalty clauses for delays)

How to prevent legal risks in import and export agency business?

Recommend establishing a risk control system across three levels:

  • Contract TermsClearly define intellectual property ownership and liability caps for breach of contract
  • 32. Document managementRequire the agent to provide complete scanned copies of customs declaration documents for each shipment
  • Dynamic monitoring: Check the customs clearance status in real time through the General Administration of Customs' "Internet + Customs" platform.

How to effectively connect with an agency company for the first cooperation?

Recommend establishing cooperation in three steps:

  • Factory audit process:
    • Provide product composition table/process flow chart
    • Arrange for customs personnel to conduct on-site inspections of production processes
    • Determine technical basis for commodity classification
  • Trial order operationRecommend controlling the first order value within $50,000
  • system connectedRequire opening ERP data interface for automatic capture of declaration information

Can the agency company guarantee the import and export of special goods?

Special attention required for three categories of special commodities:

  • Hazardous chemicals categoryConfirm whether the agent has professional MSDS review capabilities
  • Food and pharmaceutical productsVerify completion of overseas consignee registration (e.g., FDA registration)
  • Technology-intensive productsEvaluate accuracy of Export Control Classification Number (ECCN) determination

VII.The RCEPWhat are the new changes in agency services under the agreement?

The implementation of RCEP brings three major benefits:

  • Application of origin accumulation rules (40% regional value content for preferential treatment)
  • Integration of tariff commitment table query system (supporting one-click comparison of 15 countries rates)
  • Expansion of approved exporter system (AEO enterprises self-certification ratio to increase to 60% by 2025)

How to evaluate the agency companys ability to explore emerging markets?

Focus on three key indicators:

  • Number of permanent institutions in target countries (recommend choosing agents with branches in Southeast Asia/Middle East)
  • Special customs clearance case database capacity (e.g., no fewer than 50 practical cases of African COC certification)
  • Localized service team configuration (Russian-speaking regions require CUC customs system operators)

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