How should foreign trade enterprises respond when customs announcement information contains "errors"?

As a seasoned professional with 20 years of experience in import and export trade, I deeply understand the importance of corporate credit information. The enterprise information disclosed by customs is like a "second ID card" for businesses, directly impacting customs clearance efficiency, inspection rates, and credit ratings. However, to err is human, and occasionally, discrepancies may occur in the customs disclosure system. Today, let me, as a "veteran customs declarer," guide you through the correct approach to handling objections regarding enterprise information disclosure.

The Legal Basis for Objection Handling: Your Rights are Guaranteed

According to the Interim Regulations on the Publicity of Enterprise Information and the Measures for the Credit Management of Customs Enterprises, enterprises have the right tothe right to raise objectionsandthe right to correction:

• Article 12clearly stipulates that when government departments find that the publicized information is inaccurate, they should correct it in a timely manner
• Article 10Enterprises are specifically given the right to raise objections, and the customs needs to review within 20 days
• Correction of enterprise annual report information needs to be completed before June 30 each year

These terms act like a "protective charm" for businesses. When errors are found in the customs-disclosed registration information, credit ratings, or administrative penalties, companies can fully exercise their rights to defend themselves in accordance with the law.

An Analytical Explanation of the Full Process of Objection Handling: From Application to Result

The handling of objections seems simple, but details determine success or failure. Based on years of experience, I have summarized the following key steps:

Step 1: Confirm the Type of Objection

The customs system defaults to 5 types of information that can be objected to:

• Basic information on registration and licensing
• Credit rating information
• Administrative penalty information
• Information on being included in the abnormal list
• Other publicized information

It is recommended that enterprises first log in to the "Internet + Customs" platform to verify specific error items, just as diagnosing an illness requires identifying the symptoms first.

Step 2: Prepare Application Materials

Depending on the handling method, the preparation of materials also varies:

• On - site handling: It is necessary to carry an objection application form and relevant supporting materials stamped with the official seal
• Online Processing: It is necessary to prepare an electronic version of the objection statement and supporting materials, and remember to affix an electronic seal

Special Reminder: Supporting documents are like "evidence presented in court"—the more comprehensive, the better. Common examples include:

• Copy of business license
• Customs registration certificate
• Relevant administrative decisions
• Other official documents that can prove the inaccuracy of the information

Step 3: Select the Handling Method

Customs provides both online and offline "dual-channel" services:

• Online Processing: Log in to "Internet + Customs" → "Enterprise Management and Inspection" → "Handling of Objections to Enterprise Information Disclosure"
• On - site handling: Submit to the customs where the enterprise is registered or the enterprise management department of the direct - affiliated customs

As the "new foreign trade" of the digital era, I highly recommend handling it online. You can get it done without leaving your home and check the progress in real time.

Step 4: Wait for Customs Review

Customs commitment letterComplete the review within 20 working daysIts faster than many administrative approvals. During this period, you can learn about the progress through the 12360 hotline or online query.

Practical Skills for Objection Handling: The Private Advice of an Old Customs Broker

Based on years of experience in helping clients handle objections, here are a few "secret tips for success":

• Timeliness is very important: Take action immediately when you find an error, especially the annual report information should be corrected before June 30
• The description should be professionalThe statement of objections should be concise and to the point, getting straight to the core of the problem and avoiding emotional expressions.
• The chain of evidence should be complete.The supporting materials provided should be able to form a complete chain of evidence. A single piece of evidence often lacks sufficient strength.
• Follow - up should be timely.: Follow up actively after submission. If you havent received a reply after 20 days, you can report to the superior customs

Coping Strategies when the Objection is Not Established

If the customs determines that the objection is not valid, the enterprise still has the following options:

• Request the customs to issue a written decision of non - adoption.
• Apply for administrative reconsideration against the decision.
• File an administrative lawsuit with the court.
• Re - raise the objection after supplementing new evidence.

Remember, safeguarding rights should be based on facts, reasons and restraint. Just like in foreign trade negotiations, we should not only adhere to principles but also pay attention to strategies.

The long - term mechanism for enterprise information management

It is better to prevent in advance than to remedy afterwards. It is recommended that enterprises establish:

• A regular verification mechanismLog in to the customs system every quarter to check the public information.
• A dedicated person responsibility systemDesignate personnel familiar with customs business to manage the enterprises credit information.
• A file management systemProperly preserve the electronic and paper versions of various qualification certificates.
• A credit repair planDevelop an emergency handling procedure in advance in case of information errors.

Enterprise credit is like personal credit, which requires careful daily maintenance. As foreign trade practitioners, we should not only understand products and markets, but also understand rules and rights protection. I hope this article can help everyone deal with problems of public information calmly and safeguard the legitimate rights and interests of enterprises.

If you have any further questions, feel free to reach out to me, this "old customs declarer." I'm more than happy to use my 20 years of experience to answer your questions. Remember, in the journey of import and export trade, compliant operation is the bottom line, and proactive rights protection is your right. Only by combining the two can you move forward steadily and go far.